Leadership in a Change Management Process
AA 2013/2014
Scheda insegnamento
Mutuato da
Insegnamento integrato
Moduli
Obiettivi e risultati
Contenuti
Programma
Target Group:
This course is open to anyone interested in communication and leadership skills. It would prove most useful for those students who interned in future to work in management and in contact with people.
Course Contents:
–– To discover and improve participants personal characteristics (charisma)
–– To develop communication skills, empathetic approach, international
awareness
–– To develop skills needed to convince clients, colleagues, employees and subordinates, especially during the change management process
–– To learn to project ones best image by listening actively, speaking well and
confidently
–– To develop skills needed to persuade listeners on controversial topics, solve conflicts, and overcome resistance to change
–– To develop skill needed to influence attitudes and actions of others and to motivate others to achieve organisational goals
–– To deal with difficult interlocutors and in delicate situations
–– To manage conflicts
–– To develop team leadership skills to choose the appropriate style of leadership to face up challenging people and difficult issues according to the personal characteristics of the counterpart
–– Knowing the future trends of leadership
Teaching Methods:
–– Very interactive with continuous simulations
–– Special cases based on nautical idiom and metaphor: “We are all in the same
boat”, and “Who Moved My Cheese”
–– “Great conductors”
–– Other cases, such as conflict management.