Introduction

Organizations worldwide are confronting more turbulent markets, more demanding shareholders, and more discerning customers, and many are restructuring to meet such challenges. Change is always happening, like a river winding its way to the ocean; it never ceases. Continuous and overlapping change has become a way of life in the corporate environment. Leaders who want to get ahead in today’s marketplace must learn to respond

to a growing number of changes in how they structure companies, conduct business, and implement technology. International operating companies have all entered global markets in order to remain competitive and to search for new business opportunities. To fulfil this multitude of tasks, companies need leaders. The leadership process involves using authority to help determine group or organizational goals, motivating members to work towards achieving those objective, and influencing dynamics and organizational culture.

Target Group

This course is open to anyone interested in communication and leadership skills. It would

prove most useful for those students who interned in future to work in management and

in contact with people.

Pre-Requisites for Participants

Beside good English knowledge, no special requirements are needed.

Course Contents

––To discover and improve participants personal characteristics (charisma)

––To develop communication skills, empathetic approach, international awareness

––To develop skills needed to convince clients, colleagues, employees and subordinates, especially during the change management process

––To learn to project ones best image by listening actively, speaking well and confidently

––To develop skills needed to persuade listeners on controversial topics, solve conflicts, and overcome resistance to change

––To develop skill needed to influence attitudes and actions of others and to motivate others to achieve organisational goals

––To deal with difficult interlocutors and in delicate situations

––To manage conflicts

––To develop team leadership skills to choose the appropriate style of leadership to face up challenging people and difficult issues according to the personal characteristics of the counterpart

––Knowing the future trends of leadership

Teaching Methods

––Very interactive with continuous simulations

––Special cases based on nautical idiom and metaphor: “We are all in the same boat”, and “Who Moved My Cheese”

––“Great conductors”

––Other cases, such as conflict management.