Can you think of any products you’ve purchased that were just too complicated to use? Maybe you struggled to figure out how to make them work. Shouldn’t all products or service be designed thinking of how you would use them?

The course outlines the importance of usability design, and provides tools and techniques to the different testing options, to evaluate that the intended product or service accomplish specific goals of interest for the appointed users.

The course is intended for students who aim to become practitioners in usability testing, to help organisations grow their understanding of how to deliver products and services having the users and their goals at the centre of the design process.